Return
100% ReprintIf we make a mistake on your order, we will send you a free reprint. What is considered our fault?- Misspelling by designer
- Printed different from proof
- Wrong banner received
- We will check these mistakes with you and your help will be greatly appreciated so we can fix our mistakes quickly with the least inconvenience for you.
Our designers work hard to get you your customer proof sent out within few hours. So, if you cancel the order after our designer sent you your proof, we ask you reward their work with 15% fee. So if you ordered $100.00 Banner, you will receive $80 back and $20 will be for our designers. Parts
If your hardware is broken during shipment or within a week after you received the order, we will replace the broken parts for you. 25% Hardware Restocking Fee
If you want to return a brand new hardware, you can with 25% restocking fee. Because we work hard to get you your hardware, we ask that you pay for our service. Your refund will be processed after we receive your return, we inspect your stand, and determine that the hardware has not been used.Returnable hardware?
- Stands that has not been used
- X-Banner Stand that has not been used